Cancellation/Refund Policy
There are NO refunds of Pre-PAC exams and testing fees. Orders should be paid as submitted and invoiced. If an order is placed by mistake, the test site should notify AAFCS within 5 business days and request that the order/invoice be cancelled. Otherwise, the test site is responsible for payment of the order as invoiced.
Carryover - Rollover Policy
Purchased exams expire on June 30 of the testing year. While the existing policy indicates there are no refunds for orders, the testing site may carry over any unused, unassigned exams to the next testing year. To carry over the exams, the test site must make the request via email at the beginning of the new testing year. The request should include (1) the previous year test site code AND (2) the current year test site code with the carryover request. Thus, test sites should ensure that they have completed the NEW Test Site Application. Please allow 1-2 business days for any carryover/rollover vouchers to be processed.